Gambling addiction help: contacting Joueurs Info Service and accessing care

To contact Joueurs Info Service, dial 09 74 75 13 13 (toll-free call) or use the online chat available on their website. This free, anonymous, and confidential service offers professional support for gambling addiction, refers individuals to CSAPAs, and provides personalized support for players and their loved ones.

Immediate contact channels: telephone, chat, and alternatives

To contact the Joueurs Info Service gambling addiction helpline, priority should be given to the national number 09 74 75 13 13 or the Chat module available on their official website. This service, placed under the supervision of the ANJ (National Gaming Authority), offers anonymous and free support 7 days a week. In case of unavailability, the SOS Joueurs association constitutes a recognized complementary alternative for specialized support.

The official telephone number and its cost

The voice channel remains the most direct method to get an immediate response. You can reach Joueurs Info Service at 09 74 75 13 13, a number open seven days a week, from 8 a.m. to 2 a.m. This call is strictly anonymous and not surcharged; it corresponds to the cost of a local call from a landline or is included in standard mobile plans.

This free access helps remove financial barriers when seeking help. The professionals who answer are specifically trained in difficulties related to excessive gambling and offer tailored guidance without judgment. This service is coordinated with the prevention missions of the ANJ, thus ensuring the reliability of the information provided regarding legal and financial risks.

Using the online chat for immediate help

For those who find it difficult to verbalize their situation, the Chat option offers a reassuring written alternative. Accessible via the Joueurs Info Service website, this service allows you to chat live with a professional listener. Anonymity is total, and the written record can help structure your thoughts before initiating more serious steps.

However, the chat hours are more restricted than those of the telephone: Monday to Friday from 2 p.m. to midnight, and weekends from 2 p.m. to 8 p.m. A "Need help?" window appears automatically when the service is active. If the connection fails or if the situation requires urgent intervention outside these time slots, it is highly recommended to switch to a telephone call at 09 74 75 13 13. For less urgent questions, sending a message via a personal account receives a reply within 48 hours, excluding weekends.

Although separate, this service is part of a broader network including Drogues Info Service, which shares similar methodologies of anonymous listening for behavioral and substance addictions, sometimes directing users to common structures such as CSAPAs. The mention of Drogues Info Service recalls that addictive mechanisms often share common psychological roots, justifying a global public health approach.

Alternatives: SOS Joueurs and other helplines

If the official channels are saturated or if you are looking for specific community-based support, SOS Joueurs represents a major resource. This association notably develops the SELF program (French Online Care) and offers a telephone helpline at 09 69 39 55 12. SOS Joueurs intervenes particularly on social and financial aspects, including for new forms of gaming such as Web3 betting.

The ANJ also recommends consulting the Evalujeu.fr tool for a preliminary self-assessment before contacting these organizations. Whether via Joueurs Info Service or SOS Joueurs, the goal remains the same: to break isolation and guide towards specialized care, often managed by CSAPAs (Centers for Care, Support, and Prevention in Addictology). There is no automated direct call-back ("callback") system publicly listed by the service. If you miss a call or if the line is busy, the recommended procedure is to call back later at 09 74 75 13 13 or use the chat if hours permit.

Gambling addiction help: support for players and loved ones

To contact Joueurs Info Service gambling addiction help, dial 09 74 75 13 13 or use the live chat. This public system offers anonymous and free support, 7 days a week, for players as well as their entourage. It constitutes the gateway to a structured care pathway, including referral to specialists and access to digital tools validated by the authorities.

Contacting the service for a loved one in difficulty

Gambling addiction directly impacts Relatives / Entourage, who often suffer the financial and psychological consequences of the loss of control. If you notice these signs, do not stay isolated: choose a trusted person to share your burden. Relatives / Entourage can contact SOS Joueurs at 09 69 39 55 12 or Joueurs Info Service to obtain practical advice on how to address the subject without judgment. These associations also refer to CSAPAs (Centers for Care, Support, and Prevention in Addictology), where care is multidisciplinary and free.

Self-assessment tools and online programs

Beyond the call, digital resources complete the system. Evalujeu.fr, a tool managed by the ANJ, allows players to self-assess their habits and access reliable information to fight addiction. For structured therapeutic support, the SELF program (Soin En Ligne Français), developed by SOS Joueurs, offers sessions with a qualified therapist and a secure forum. The SELF program is aimed specifically at excessive players, including those affected by sports betting or video games, offering a concrete alternative to hospitalization.

Guaranteed confidentiality and anonymity

Confidentiality is absolute during your exchanges. The call to Joueurs Info Service is anonymous and free of surcharge, guaranteeing complete freedom of speech. This discretion encourages Relatives / Entourage and players to take the first step without fear of stigmatization, while benefiting from precise guidance to appropriate structures.

Referral to specialized care facilities (CSAPA)

To contact Joueurs Info Service gambling addiction help and access a structured care pathway, referral to Centers for Care, Support, and Prevention in Addictology (CSAPA) constitutes the fundamental clinical step. These structures, accessible free of charge and anonymously throughout the country, offer multidisciplinary care that goes beyond simple telephone support to offer medical, psychological, and social follow-up adapted to the severity of the dependence.

Role of CSAPAs in care management

CSAPAs are public or non-profit health establishments specialized in addictology, welcoming anyone facing problematic consumption, including gambling. Their central role is to assess the player's situation via a multidisciplinary team (doctors, psychologists, social workers) to offer personalized outpatient support. Unlike private consultations, access to CSAPAs does not require any upfront fee and guarantees absolute confidentiality, which removes financial and administrative barriers often cited by distressed players. The ANJ (National Gaming Authority) recognizes these centers as key partners in the protection framework, directing users to these facilities via its Evalujeu.fr platform or its official channels.

Setting up self-exclusion and gambling bans

The therapeutic approach is often accompanied by concrete restrictive measures. Self-exclusion allows players to voluntarily request their removal from the customer databases of licensed operators, thereby blocking access to gaming accounts. This private measure is distinct from the Voluntary Gambling Ban (IVJ), an administrative procedure managed by the ANJ that bans access to all legal gaming sites in France for a specified period. The Voluntary Gambling Ban (IVJ) is a strictly personal step: only the player can request it, except in cases of legal guardianship, which implies an active awareness essential for recovery. CSAPA professionals often assist players in understanding and implementing these complementary measures.

Hospitalization and medical follow-up

In the most critical situations, marked by a total loss of control or psychiatric comorbidities, Hospitalization becomes necessary. Specialized hospital facilities then offer intensive care, making it possible to realize the cessation of gambling in a secure environment. Hospitalization is not systematic; it occurs when the outpatient support of the CSAPA proves insufficient to stabilize the behavior or protect the patient from immediate risks. This medicalized stay offers close follow-up during the withdrawal phase, then preparing for social reintegration and the continuation of care in the community, thus ensuring an essential therapeutic continuity to prevent relapse.

About this article - Writing & responsibility

✍️ Author: Sarah Weber - Casino tester & bonus analyst
🛡️ Verified by: Dr. Markus Hoffmann - Senior iGaming compliance analyst
📅 Last updated: 2026-08-04.

This article on "contacting Joueurs Info Service gambling addiction help" was written by Sarah Weber and reviewed by Dr. Markus Hoffmann. Both update the content regularly to reflect regulatory developments, licensing, and bonus conditions. All references to licenses, authorities, or legal frameworks refer to public sources (ANJ (National Gaming Authority), Law of May 12, 2010, on the opening of online gambling).

About the author

8+ years of casino testing, 200+ platforms personally tested in the EU and internationally. Former member of the eCOGRA Player Advocacy Program (2018-2022). Specialization: wagering conditions, withdrawal processes, customer support evaluation.

About the reviewer

12+ years in the iGaming industry, including 5 years in compliance consulting for operators licensed under the French ANJ framework. PhD in economic mathematics. Fields: bonus mathematics, wagering analysis, player protection measures.

Responsible gaming

Gambling can become addictive. If you feel you are losing control, contact Joueurs Info Service, SOS Joueurs, or use the national self-exclusion register (gambling bans file (FIJ)). Set deposit and loss limits before playing for real money. Pauses and cooldown tools are levers for sustainable enjoyment.

Legal disclaimer

The information in this article is provided for editorial and comparative purposes only. It does not constitute legal advice. Players remain responsible for complying with local regulations.