Game addiction help: contacting Joueurs Info Service and accessing care

To contact Joueurs Info Service, dial 09 74 75 13 13 (non-premium call) or use the online chat available on their website. This free, anonymous, and confidential service provides professional listening for gambling addiction, directs users to CSAPAs, and offers personalized support for players and their loved ones.

Immediate contact channels: phone, chat, and alternatives

To contact Joueurs Info Service for addiction help, prioritize the national number 09 74 75 13 13 or the Chat module available on their official website. This service, overseen by the ANJ (National Gambling Authority), offers free and anonymous listening 7 days a week. If unavailable, the SOS Joueurs association serves as a recognized complementary alternative for specialized support.

The official phone number and its cost

The voice channel remains the most direct method for obtaining an immediate response. You can reach Joueurs Info Service at 09 74 75 13 13, a number open seven days a week from 8 AM to 2 AM. This call is strictly anonymous and non-premium. It costs the same as a local landline call or is included in standard mobile plans.

This free access removes financial barriers when seeking help. The professionals who answer are specifically trained in issues related to excessive gambling and provide appropriate, non-judgmental guidance. This service is coordinated with the ANJ's prevention missions, ensuring the reliability of information provided regarding legal and financial risks.

Using online chat for immediate help

For those who struggle to verbalize their situation, the Chat option offers a reassuring written alternative. Accessible via the Joueurs Info Service website, this service allows you to exchange in real-time with a professional listener. Anonymity is complete, and the written record can help structure your thoughts before undertaking more formal procedures.

However, chat hours are more restricted than phone hours: Monday to Friday from 2 PM to midnight, and weekends from 2 PM to 8 PM. A "Need help?" window appears automatically when the service is active. If the connection fails or the situation requires urgent intervention outside these hours, it is highly recommended to switch to a phone call at 09 74 75 13 13. For less urgent inquiries, sending a message via a personal account receives a response within 48 hours, excluding weekends.

Although distinct, this service fits into a broader network including Drogues Info Service, which shares similar methodologies for anonymous listening regarding behavioral and substance addictions, sometimes directing users to shared facilities like CSAPAs. Mentioning Drogues Info Service highlights that addictive mechanisms often share common psychological roots, justifying a comprehensive public health approach.

Alternatives: SOS Joueurs and other helplines

If official channels are busy or if you are looking for specific associative support, SOS Joueurs is a major resource. This association notably develops the SELF program (French Online Care) and offers a telephone helpline at 09 69 39 55 12. SOS Joueurs particularly addresses social and financial aspects, including new forms of gaming such as Web3 betting.

The ANJ also recommends consulting the Evalujeu.fr tool for a preliminary self-assessment before contacting these facilities. Whether through Joueurs Info Service or SOS Joueurs, the goal remains the same: break isolation and direct towards specialized care, often provided by CSAPAs (Care, Support and Prevention Centers in Addictology). There is no publicly listed automated direct callback system by the service. If you miss a call or the line is busy, the recommended procedure is to call back later at 09 74 75 13 13 or use the chat if hours allow.

Gambling addiction help: support for players and loved ones

To contact Joueurs Info Service for addiction help, dial 09 74 75 13 13 or use the live chat. This public service offers free and anonymous listening 7 days a week for both players and their families. It serves as the gateway to a structured care pathway, including referral to specialists and access to digital tools validated by authorities.

Contacting the service for a struggling loved one

Gambling addiction directly impacts Loved Ones / Support Network, who often suffer the financial and psychological consequences of loss of control. If you notice these signs, do not stay isolated: choose a trusted person to share your burden. Loved Ones / Support Network can contact SOS Joueurs at 09 69 39 55 12 or Joueurs Info Service to obtain practical advice on how to address the subject without judgment. These associations also direct towards CSAPAs (Care, Support and Prevention Centers in Addictology), where care is multidisciplinary and free.

Self-assessment tools and online programs

Beyond phone calls, digital resources complement the service. Evalujeu.fr, a tool managed by the ANJ, allows users to self-assess their habits and access reliable information to combat addiction. For structured therapeutic support, the SELF program (French Online Care), developed by SOS Joueurs, offers sessions with a qualified therapist and a secure forum. The SELF program specifically targets excessive players, including those affected by sports betting or video games, offering a concrete alternative to hospitalization.

Guaranteed confidentiality and anonymity

Confidentiality is absolute during your exchanges. Calls to Joueurs Info Service are anonymous and non-premium, guaranteeing complete freedom of speech. This discretion encourages Loved Ones / Support Network and players to take the first step without fear of stigma, while receiving precise referrals to appropriate facilities.

Referral to specialized care structures (CSAPA)

To contact Joueurs Info Service for addiction help and access a structured care pathway, referral to Care, Support and Prevention Centers in Addictology (CSAPA) constitutes the fundamental clinical step. These facilities, accessible free of charge and anonymously throughout the country, offer multidisciplinary care that goes beyond simple phone listening to provide medical, psychological, and social follow-up tailored to the severity of the addiction.

Role of CSAPAs in care

CSAPAs are public or associative healthcare facilities specializing in addictions, welcoming anyone facing problematic consumption, including gambling. Their central role is to assess the player's situation through a multidisciplinary team (doctors, psychologists, social workers) to offer personalized outpatient support. Unlike private consultations, access to CSAPAs requires no upfront payment and guarantees absolute confidentiality, removing the financial and administrative barriers often cited by distressed players. The ANJ (National Gambling Authority) recognizes these centers as key partners in the protection framework, directing users to these facilities via its Evalujeu.fr platform or official channels.

Implementing self-exclusion and game bans

The therapeutic process is often accompanied by concrete restrictive measures. Self-exclusion allows the player to voluntarily request removal from licensed operators' client files, thereby blocking access to gaming accounts. This private measure differs from the Voluntary Game Ban (IVJ), an administrative procedure managed by the ANJ that prohibits access to all legal gaming sites in France for a set duration. The Voluntary Game Ban (IVJ) is a strictly personal process: only the player can request it, except in cases of legal guardianship, which implies an active awareness essential for recovery. CSAPA professionals often guide players in understanding and implementing these complementary measures.

Hospital care and medical follow-up

In the most critical situations, marked by total loss of control or psychiatric comorbidities, Hospitalization becomes necessary. Specialized hospital facilities then offer intensive care, enabling the cessation of gambling in a secure environment. Hospitalization is not systematic. It occurs when outpatient support from CSAPAs proves insufficient to stabilize the behavior or protect the patient from immediate risks. This medically supervised stay provides close monitoring during the withdrawal phase, subsequently preparing for social reintegration and continued treatment in the community, thus ensuring essential therapeutic continuity to prevent relapse.

About this article - Authorship & Responsibility

Author: Sarah Weber - Casino tester & bonus analyst Reviewed by: Dr. Markus Hoffmann - Senior iGaming compliance analyst Last updated: 2026-08-03.

This article on "contacting Joueurs Info Service for addiction help" was written by Sarah Weber and reviewed by Dr. Markus Hoffmann. Both regularly update the content to reflect regulatory changes, licenses, and bonus terms. All references to licenses, authorities, or legal frameworks refer to public sources (ANJ (National Gambling Authority), Law of May 12, 2010 on the opening of online gambling).

About the author

8+ years of casino testing, 200+ platforms personally tested in the EU and internationally. Former member of the eCOGRA Player Advocacy Program (2018-2022). Specialization: wagering requirements, withdrawal processes, customer support evaluation.

About the reviewer

12+ years in the iGaming industry, including 5 years in compliance consulting for operators licensed under the French ANJ framework. PhD in economic mathematics. Fields: bonus mathematics, wager analysis, player protection mechanisms.

Responsible gaming

Gambling can become addictive. If you feel you are losing control, contact Joueurs Info Service, SOS Joueurs, or use the national self-exclusion registry (file of banned gamblers (FIJ)). Set deposit and loss limits before playing for real money. Breaks and cooldown tools are levers for sustainable enjoyment.

Legal notice

The information in this article is provided for editorial and comparative purposes only. It does not constitute legal advice. Players remain responsible for complying with local regulations.

FAQ

How to contact Joueurs Info Service for assistance?

This service, operated by the National Gaming Authority (ANJ), offers free and anonymous listening tailored to your situation. Choose the method that makes you most comfortable for taking this first preventive step.

What is the phone number for Joueurs Info Service and its opening hours?

You can reach counselors at 09 74 75 13 13, a non-premium rate number available from 8 AM to 2 AM, 7 days a week. Calls are anonymous and cost the same as a local call from a landline or are included in mobile plans. This extended availability ensures you can find a listening ear even in the evening or on weekends.

Is there a free toll-free number for gambling addiction?

The number 09 74 75 13 13 is not technically a "toll-free number" (like 0800) but is non-premium and free if you have a mobile plan or home internet package. It serves as the official reference for any questions related to gambling addiction in France. For an alternative provided by an association, SOS Joueurs can also be reached at 09 69 39 55 12. The service offers a Chat accessible directly on their website to exchange in real-time with a counselor. Chat remains the recommended option for immediate interaction without having to speak out loud.

What are the operating hours for the chat service?

Chat is open Monday to Friday from 2 PM to midnight, and on weekends from 2 PM to 8 PM. If the chat is unavailable or experiencing high traffic, it is recommended to prioritize calling 09 74 75 13 13 for quick support. Response times may vary during periods of high demand.

Can I contact Joueurs Info Service to help a loved one?

Yes, family and friends are fully welcomed and supported, as a player's addiction directly impacts their loved ones. CSAPAs (Care, Support, and Prevention Centers for Addiction) specifically offer follow-up for loved ones, including support groups. Call the service to be directed to these specialized facilities in your department.

What is the difference between online help and CSAPAs?

Joueurs Info Service acts as a first level of listening and guidance, while CSAPAs provide in-depth medical and psychological care. Most CSAPA treatments are outpatient (without hospitalization), but hospitalization may be recommended in severe cases. These centers welcome patients free of charge and anonymously throughout France.

How does self-exclusion work after contacting the service?

Self-exclusion is a personal measure that blocks access to legal gaming websites (FDJ, PMU, etc.) for a chosen duration between 24 hours and one year. It can only be requested by the player themselves, except in cases of legal guardianship. Once activated, this ban is irreversible until the set period ends, providing concrete protection against relapse.